Terms and Conditions Dewa11 —
Complete Platform User Guide

1 Introduction & Acceptance of Terms

Welcome to dewa11, an online gaming platform offering a wide range of entertainment options including Live Casino, Slot Games, Sports Betting, Fish Shooting Games, and more. The dewa11 platform is operated to meet the entertainment needs of adult players in Malaysia.

These Terms and Conditions ("Agreement") govern the relationship between dewa11 ("we", "Platform") and each individual ("you", "player", "member") who registers or uses our services. This Agreement takes effect as soon as you complete account registration or begin using any part of the dewa11 platform.

If you do not agree with any part of these terms, you are required to discontinue use of the dewa11 platform. Continued use of the platform following any amendments constitutes acceptance of the revised terms.

2 Account Eligibility

To register and use the dewa11 platform, you must meet all of the following eligibility requirements:

• Be at least 18 years on the date of registration.
• Register using accurate, complete, and up-to-date personal information.
• Has never been banned or restricted from using the dewa11 platform previously.
• Only holding one (1) active account only at any one time.
• Be fully responsible for all activities that occur within your account.

Dewa11 reserves the right to reject any individual's registration application without providing a reason. dewa11's decision on account eligibility is final.

3 Registration & Account Security

During the registration process, you are required to provide accurate and complete information. dewa11 will conduct an identity verification process (KYC — Know Your Customer) that may require you to submit valid identification documents.

Documents that may be required during the KYC process include:

• A copy of your identity card (MyKad) or valid passport
• Proof of current address (recent bank statement or utility bill)
• Additional documents if requested by the dewa11 compliance team

You are solely responsible for maintaining the confidentiality of your account password. dewa11 will not be liable for any losses resulting from a password shared or compromised by the user themselves. If you suspect unauthorised access to your account, contact the dewa11 support team immediately.

4 Deposit & Withdrawal of Funds

All financial transactions on the dewa11 platform are conducted in Malaysian Ringgit (MYR). dewa11 supports a variety of secure and trusted local payment methods.

Deposit:

• The minimum deposit is as specified on the platform's deposit page.
• Deposits are credited to your account instantly upon successful payment confirmation.
• Dewa11 does not charge any processing fees for standard deposits.
• You may only deposit funds using a payment method registered in your own name.

Withdrawal:

• Withdrawals will only be processed to a bank account verified through the KYC process.
• Withdrawal processing times range from 1 to 3 business days, depending on the chosen method.
• Dewa11 reserves the right to request additional documents before approving large withdrawal amounts.
• Failed withdrawals due to incorrect bank details are entirely the player's responsibility.

5 Bonuses & Promotions

Dewa11 offers a wide range of bonuses and promotions to eligible members. All bonuses are subject to the specific terms and conditions set for each respective promotion.

• Wagering Requirement: Every bonus has a wagering requirement that must be met before winnings from the bonus can be withdrawn. The wagering requirement rate is clearly stated in the terms of each promotion.
• Bonus Validity Period: All bonuses have a set validity period. Bonuses not used within the validity period will expire automatically.
• One Bonus at a Time: Players may not stack more than one bonus at a time unless otherwise stated in the promotional terms.
• Bonus Cancellation Right: dewa11 reserves the right to cancel or revoke any bonus if there is evidence of abuse or fraud.

6 Game Rules

All games available on the dewa11 platform are conducted in accordance with established rules. Players are required to understand and comply with the specific rules of each game before playing.

• Game results are final and cannot be disputed once a round has ended.
• In the event of a technical disruption during an active game, dewa11 reserves the right to void the affected round and return the wager to the player.
• Slot and casino games use a Random Number Generator (RNG) that has been verified and audited by independent bodies to ensure fairness.
• Sports betting is based on the odds displayed at the time the bet is placed. Odds changes after a bet is confirmed will not affect bets that have already been placed.
• The minimum and maximum wagering limits for each game are as displayed in the game interface.

7 Prohibited Activities

The following activities are strictly prohibited on the dewa11 platform and may result in immediate account closure, forfeiture of balance, and legal action:

• Opening or operating more than one account (duplicate accounts)
• Using another person's identity or payment details
• Using automated software, bots, or scripts to play or place bets
• Manipulating games through collusion, bribery, or any other fraudulent means
• Attempting to exploit technical vulnerabilities or bugs in the system
• Using the dewa11 platform for money laundering purposes
• Threatening, harassing, or causing distress to other players or dewa11 staff
• Abusing promotions or bonuses in ways that were not intended

8 Account Closure & Suspension

Dewa11 reserves the right to suspend or close any player's account under the following circumstances:

• Violation of any section of these Terms and Conditions
• False or misleading registration information
• Failure to complete the KYC verification process within the stipulated timeframe
• Engaging in any activity listed in Section 7
• Account closure request by the player
• Account inactive for more than 12 consecutive months

Players who wish to voluntarily close their account may contact the dewa11 customer support team. Once an account is closed at the player's request, any eligible balance will be processed for withdrawal upon completion of identity verification.

9 Limitation of Liability

Dewa11 will not be liable for any loss or damage arising from:

• Service disruptions due to scheduled or unplanned system maintenance
• Internet connection or device issues on the player's end
• Unfavorable game outcomes in fairly conducted games
• Any financial losses resulting from the player's own wagering decisions
• Transaction delays caused by security procedures or additional verification requirements

Dewa11's maximum liability to any player under any circumstances is limited to the total amount deposited by the player in the 30 days prior to the claim arising.

10 Responsible Gaming

Dewa11 cares about the wellbeing of our players. We understand that gaming must remain a form of entertainment and not become a financial or emotional burden on anyone.

Responsible gaming tools available to all dewa11 members include:

• Deposit Limit: Set daily, weekly, or monthly deposit limits according to your means.
• Loss Limit: Set a loss limit to control the amount you can lose within a given period.
• Session Time Limit: Set reminders or limits for the duration of your playing sessions.
• Take a Break: Take a temporary break from the platform for a duration of your choice.
• Self-Exclusion: Permanently close your account if you feel it is necessary to do so.

If you or someone you know needs help with a gambling problem, please reach out to a relevant support organisation. dewa11 also provides further information on the Responsible Gaming our.

11 Privacy Policy & Data Protection

Dewa11 is committed to protecting the personal information of all our members. The collection, use, and storage of your personal data is governed by the dewa11 Privacy Policy, which forms part of this agreement.

By using the dewa11 platform, you agree that dewa11 may:

• Collecting and storing personal information you provide during registration and platform use.
• Using your information for identity verification, transaction processing, and service improvement purposes.
• Contacting you via email or other communication channels for service and promotional purposes.

Dewa11 will not sell, transfer, or disclose your personal information to third parties without your consent, except where required by law or the relevant authorities. For more information, please read Privacy Policy our complete.

12 Terms and Conditions Amendments

Dewa11 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Any material changes will be communicated to members via their registered email or in-platform notification.

Amendments take effect immediately upon notification or after the period stated in the relevant notice. Continued use of the dewa11 platform after amendments take effect constitutes acceptance of the revised terms.

You are encouraged to review this Terms and Conditions page from time to time to ensure you are always aware of the latest terms governing your use of the dewa11 platform.

13 Law & Jurisdiction

These Terms and Conditions are governed and interpreted in accordance with applicable laws. Any dispute arising from or in connection with these Terms and Conditions shall first be resolved through good-faith negotiation between both parties.

If any provision of these Terms and Conditions is found to be invalid, unenforceable, or inconsistent with applicable law, that provision shall be interpreted in a manner most closely reflecting the original intent, and the remaining provisions of this agreement shall continue in full force and effect.