Your privacy is our priority. This document transparently explains how dewa11 collects, uses, stores, and protects your personal information as a member of our platform in Malaysia.
Every decision we make regarding your data is guided by these six core privacy principles — not merely as legal compliance, but as values we firmly uphold.
We clearly inform you what data is collected, why it is collected, and how it is used. Nothing is hidden in fine print or confusing technical language.
All your personal data and financial transactions are protected with 256-bit SSL encryption. Data is stored on secure servers with strict access controls and continuous 24/7 monitoring.
We only collect data that you voluntarily provide or that is necessary to deliver our services. You have full control and may withdraw your consent at any time.
Our data minimisation principle means we only collect information that is strictly necessary for platform operations. We do not collect irrelevant data purely for commercial purposes.
Your data belongs to you. You have the right to access, correct, download, or request the deletion of your personal data from the dewa11 system at any time.
This Privacy Policy is reviewed and updated periodically to ensure it remains relevant, compliant with legal developments, and reflective of current data protection best practices.
Dewa11 ("we", "Platform", "dewa11") respects the privacy of every individual who uses our online gaming platform. This Privacy Policy explains in detail how we handle your personal information when you register, browse, and use dewa11 services.
As a platform operating in Malaysia and serving local players, dewa11 is committed to upholding strict data protection principles. We believe that player trust is our most valuable asset, and that trust can only be built through transparency and responsible privacy practices.
This policy applies to all dewa11 channels including the official website, mobile app, and any communications related to our services. If you have any questions after reading this document, our privacy team is ready to assist.
Dewa11 collects various types of personal information depending on how you interact with our platform. Below are the categories of data we may collect:
| Data Category | Examples | Requirements |
|---|---|---|
| Personal Identity | Full name, date of birth, identity card number | Mandatory (KYC) |
| Contact Information | Email address, phone number, residential address | Mandatory |
| Financial Data | Bank account number, deposit & withdrawal transaction history | Mandatory |
| Technical Data | IP address, device type, web browser, session ID | Automatic |
| Usage Data | Game history, betting logs, platform activity | Automatic |
| Communication Data | Customer support records, feedback, and complaints | Specific circumstances |
Your personal information is collected through several key channels:
We do not purchase personal data from third-party sources for marketing purposes. All data we hold is either provided directly by you or generated through your use of our platform.
Dewa11 uses your personal data for lawful and transparent purposes. The following are the primary purposes for which your data is used:
Dewa11 does not sell, rent, or disclose your personal data to third parties for their own commercial purposes. However, in certain limited circumstances, we may share your data with the following parties:
All third-party service providers we work with are bound by strict data protection agreements and are only permitted to use your data for the stated purposes.
Dewa11 implements a comprehensive range of technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse, or accidental disclosure.
Key security measures we apply include:
While we take all reasonable precautions, no security system is entirely perfect. In the event of any data breach that may affect you, we will notify you within the timeframe stipulated by applicable law.
The dewa11 platform uses cookies and similar tracking technologies to enhance your experience, maintain session security, and understand how our platform is used.
Types of cookies we use:
You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of some parts of the dewa11 platform.
As a dewa11 member, you have the following rights regarding your personal data. We respect and facilitate the exercise of these rights:
You have the right to request a copy of all personal data we hold about you at any time.
You may request the correction of any inaccurate or incomplete information in your records.
You may request the deletion of your personal data, subject to our legal obligations to retain certain records.
You may request that we restrict the processing of your data in certain circumstances provided for by law.
You have the right to receive your data in a machine-readable format and transfer it where necessary.
You may object to the processing of your data for direct marketing purposes or based on our legitimate interests.
Dewa11 retains your personal data for as long as your account is active or as long as necessary to provide services to you. Retention periods vary according to the type of information and applicable legal requirements.
When data is no longer needed, it will be securely deleted or anonymised in accordance with established security procedures.
In the course of its operations, dewa11 may need to transfer your personal data to servers or service providers located outside Malaysia. Any such data transfers are carried out with appropriate safeguards in place.
Dewa11 ensures that all cross-border data transfers are protected through:
The dewa11 platform is exclusively for individuals aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. Should we discover that a minor's personal data has been collected without our knowledge, it will be deleted immediately and the account in question will be closed.
If you have any enquiries, concerns, or complaints regarding this Privacy Policy or the way dewa11 handles your personal data, we encourage you to contact us directly.
The dewa11 privacy team is ready to assist you with the following:
You may reach us via live chat within the dewa11 platform, available 24 hours a day, 7 days a week, or through our support email. We are committed to responding within 2 business days for all privacy-related enquiries.
Dewa11 also reviews and updates this Privacy Policy from time to time. Any significant changes will be communicated to you via in-platform notifications or your registered email. We encourage you to check this page periodically to stay informed about how we protect your privacy.